Effective as of May 25, 2018. This Privacy Policy was last updated on 20th May 2018.

1. Introduction

Treeworld (the “data controller”) is committed to protecting your privacy and personal information, and complies with the General Data Protection Regulations 2018 and the Privacy and Electronic Communications Regulations 2003. This Privacy Policy relates to our use of any personal information we collect from you directly, or indirectly via third party data providers, covering individuals who:

• Visit our website


• Use our products and services


• Contact us concerning our products and services


• Attend or register to attend our events (including online events) or other events which Treeworld participates


• Complete surveys Treeworld has published


• Are provided to us as part of third party data for inclusion in our future marketing campaigns


• Supply products or services to Treeworld


• Have applied to work for Treeworld, or are current or former employees of Treeworld, or have contracted to work for or on behalf of Treeworld.

This Privacy Policy will explain the following:

• What personal information may be collected about you


• How Treeworld will use this personal information


• When Treeworld may use this personal information to contact you


• How this personal information may be shared with other parties


• How your personal information will be kept secure


• Your rights regarding the personal information you provide to us


• The use of cookies on Treeworld’s website


• How to contact us

In this policy, “personal information” means “information relating to an identified or identifiable natural person”. An “identifiable person” is “one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, and online identifier or to one or more factors specific to his/her physical, physiological, genetic, mental, economic, cultural or social identity”.

Treeworld encourages you to review the privacy statements of websites you choose to link to from Treeworld, so that you can understand how those websites collect, use and share your information. Treeworld is not responsible for the privacy statements or other content on websites outside of Treeworld and Treeworld’s family of websites.

2. What personal information is held about you and how we use it?

   
   

   2.1 Information that you provide to us

   
   

   Users of our products and services
   Treeworld collects personal information from you when you use our products or services, including name, email address, postal address, telephone number and job title.
   We will use this personal information:

   
   
   
   
   • To carry out obligations arising from being a registered user of our product and services. The lawful basis for processing your personal information for this purpose will be “contractual need”.
   
   
   • To send you personalised communications which you have requested or may be of interest to you. These may include information about webinars, events, surveys, product and service developments, promotions of our associated companies’ products and services. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as Treeworld will benefit from the continued relationship with you.
   
   
   • Treeworld uses automated decision making and profiling to personalise and ensure the communications are relevant to you, with no significant effect on you or your rights. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as Treeworld will benefit from providing relevant and personalised communications which will grow our relationship with you.
   
   
   
   

Individuals contacting us concerning our products and services

Treeworld collects personal information from you when you contact us about our products or services or register for our newsletter, including name, email address, postal address, telephone number and job title.

We will use this personal information:

• To send you personalised communications which you have requested or may be of interest to you. These may include information about webinars, events, surveys, product and service developments, promotions of our associated companies’ products and services. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as Treeworld will benefit from the continued relationship with you.


• Treeworld uses automated decision making and profiling to personalise and ensure the communications are relevant to you, with no significant effect on you or your rights. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as Treeworld will benefit from providing relevant and personalised communications which will grow our relationship with you.

Attendees or registrants to attend our events (including online events) or other events which Treeworld participates

Treeworld collects personal information from you when you contact us about our products or services, including name, email address, postal address, telephone number and job title.

We will use this personal information:

• To carry out obligations arising from being a registered attendee of our event or other events which Treeworld participates. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as this will allow Treeworld to manage and deliver events on topics requested by you.


• To send you personalised communications which you have requested or may be of interest to you. These may include information about webinars, events, surveys, product and service developments, promotions of our associated companies’ products and services. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as Treeworld will benefit from the continued relationship with you.


• Treeworld uses automated decision making and profiling to personalise and ensure the communications are relevant to you, with no significant effect on you or your rights. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as Treeworld will benefit from providing relevant and personalized communications which will grow our relationship with you.

Individuals who complete surveys Treeworld has published

Treeworld collects personal information from you when you complete surveys we have published, including name and email address.

We will use this personal information:

• To send you personalised communications which you have requested or may be of interest to you. These may include information about webinars, events, surveys, product and service developments, promotions of our associated companies’ products and services. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as Treeworld will benefit from the continued relationship with you.


• Treeworld uses automated decision making and profiling to personalise and ensure the communications are relevant to you, with no significant effect on you or your rights. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as Treeworld will benefit from providing relevant and personalised communications which will grow our relationship with you.

Companies who supply products or services to Treeworld

Treeworld collects personal information from you when you supply products or services to Treeworld, including name, email address, postal address, telephone number and job title.

We will use this personal information:

• To carry out obligations arising from you providing us products or services. The lawful basis for processing your personal information for this purpose will be “contractual need”.

Individuals who have applied to work for Treeworld

Treeworld collects personal information from you when you apply to work for Treeworld, including name, email address, postal address, telephone number, employment history, education history and details of referees.

We will use this personal information:

• To complete the interview process we will use your personal information to communicate with you, complete background checks where permitted by law and manage your application through the interview selection process. The lawful basis for processing your personal information for this purpose will be “contractual need”.

Individuals who are current or former employees of Treeworld or have contracted to work for or on behalf of Treeworld.

Treeworld collects personal information from you when you work for Treeworld, including name, email address, postal address, telephone number, date of birth, employee identification number, bank details, national insurance number, emergency contact details and children’s name and date birth (for health cover purposes only where this is required)

We will use this personal information:

• To enable us to employ, pay and manage your work. The lawful basis for processing your personal information for this purpose will be “contractual need”.


• In case of emergencies when we will utilise your emergency contact details. The lawful basis for processing your personal information for this purpose will be in the employees “vital interests”.


• To comply with applicable tax, employment and health and safety laws. The lawful basis for processing your personal information for this purpose will be “compliance with legal obligations”.


2.2 Information provided to us by third parties

Visitors to our website

When someone visits our website we use third party services, Google Analytics and AdWords, to collect details of website traffic and visitor information. This includes browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. For full detailed information about the use of cookies on our website, please see the section How we use cookies on Treeworld website.

We use the website traffic and visitor information to improve our understanding of the use of Treeworld website and in order to determine what Treeworld services are the most popular. This data is also used to deliver customised content and advertising within Treeworld website to individuals whose behaviour indicates that they are interested in a particular subject area. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as Treeworld will benefit from providing relevant and personalised content which will enhance your understanding of our products and services.

Individuals provided to us as part of third party business data for inclusion in our future marketing campaigns

Treeworld obtain personal information from third parties, including name, email address, postal address, telephone number and job title.

We will use this personal information:

• To combine with information we have captured directly from you to send you personalised communications which may be of interest to you. These may include information about webinars, events, surveys, product and service developments, promotions of our associated companies’ products and services. The lawful basis for processing your personal information for this purpose will be “legitimate interest” as Treeworld will benefit from generating new business with you.
  All individuals obtained from third parties for this purpose will have been provided the opportunity to object to their use of personal information by third parties by the data provider.

Royal Mail (www.royalmail.co.uk)

(Please see their Privacy Policy for details of how personal information is used and your choices with the personal information they hold www.royalmail.com/privacy-policy)

3. How long will you retain my personal information for?

We will retain and process your personal information as long as is needed to provide the products and services you are using, or to comply with our legal obligations. For personal information used by us for our own direct marketing purposes, we will retain the data whilst accurate, with communications reduced to infrequent bi-annual communication once no activity is identified in the previous 10 communications. The personal information will be erased if no engagement (no response to emails and campaigns) is received after 7 years from the initial receipt of data, with minimum information maintained to ensure future re-supply of third party business personal information is not included in future marketing campaigns, unless activity requested for by the person in question.

4. How will my personal information be shared?

We share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our websites, event management, customer relationship management, payment processing, support, accounts, analytics and other services for us. We do not permit our third party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.

To facilitate these services the personal information we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA), in order to conduct our business operations. In such cases a data processing agreement will be in place with the data processors and third parties to ensure your personal information is processed in accordance with the GDPR.

Treeworld does not sell, rent or lease its own non-commercial customer lists to third parties.

Treeworld will in certain circumstances disclose your personal information, if required to do so by law or in the good faith belief that such action is necessary to:

• Conform to the edicts of the law or comply with legal process served on Treeworld


• Protect and defend the rights or property of Treeworld


• Act under exigent circumstances to protect the personal safety of users of Treeworld or the public

5. How is my personal information kept secure?

Treeworld is committed to protecting the security of your personal information. Treeworld’s information security policies are aligned to the information security management system defined in ISO27001 (2013) and we will use a variety of security technologies and procedures to protect your personal information from unauthorised access, use or disclosure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Treeworld secures the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. Treeworld ensures personal information is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol, when transmitted to other web sites.

6. What are my choices with my personal information?

Treeworld is committed to providing you with control on how your data is used and processed. You can review, edit or delete your personal information free of charge by contacting us directly at info@treeworld.uk.com by telephone or via postal communication to the contact details provided in the section Contact Us.

Your rights concerning your personal information are:

• You can ask about the personal information we hold about you and we will show you, free of charge.


• You can request your personal information is corrected and we will update the details and inform you when completed, free of charge.


• You can object to your data being processed and we will stop processing your data, once no longer required for performance of contract or legal obligations, free of charge.


• You can object to receiving direct marketing communications from us and we will stop all communications, free of charge.


• You can ask for your personal information to be erased, once no longer required for performance of contract or legal obligations, which we will complete, bar keeping the minimal personal details to ensure we do not contact you again, free of charge.

Any request by you to no longer use your personal information by third parties, will also be passed to the source third party data provider to complete your request.

7. How we use cookies on Treeworld website

Treeworld use “cookies” to help personalise and enhance your online experience when visiting our website.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. You can control the use of cookies at the individual browser level. If you elect not to activate the cookie or to later disable cookies, you may still visit our websites, but your ability to use some features or areas of the website may be limited. For instructions on how to control, disable or delete cookies for your browser, please visit www.aboutcookies.org.

8. Your right to lodge a complaint with ICO

You have the right to lodge a complaint with the Information Commissioner Office (www.ico.org.uk)

9. Changes to this policy

Treeworld will occasionally update this privacy policy to reflect company and customer feedback. Treeworld encourages you to periodically review this policy to be informed of how Treeworld is protecting your information.

10. Contact Us

Treeworld welcomes your comments regarding this privacy policy or about Treeworld’s privacy practices. Please contact us by email at mike@crc-services.co.uk or telephone at +44 (0) 1908 501007, or contact us at:

FAO: Data Protection Officer
CRC Services
The Fair Havens
14 Elmhurst Close
Furzton
Milton Keynes MK4 1AP
United Kingdom